🔄 Return Policy

 At ZOBRO LTD, customer satisfaction is our priority. If you are unsatisfied with your purchase, our easy return process is here to help.

🗓️ 14-Day Return Period

You have 14 days after receiving your item to request a return.

Return Conditions:

• 🛍️ Item must be in its original condition: unworn, unused, with tags, and in the original packaging.
• 🧾 Proof of purchase (receipt) is required.

📧 How to Initiate a Return

To start the return process, contact us at support@zobro.co. Once approved, returns should be sent to:

📍 ZOBRO LTD
Ground & First Floor, The Dubai Mall,
Financial Center Road, Downtown Dubai,
Dubai, DU, 113444,
United Arab Emirates.

• Important: Items sent without first contacting us will not be accepted.
• 🌍 International Returns: Shipping times may vary if your country of residence is not the United Arab Emirates.

For any inquiries about your return, feel free to reach us at support@zobro.co.

🚨 Damages & Issues

Please inspect your items upon receipt. If your item is defective, damaged, or the wrong item was sent, contact us right away so we can correct the issue.

Non-Returnable Items:

• ❌ Perishables (e.g., food, flowers, plants).
• ❌ Custom products (e.g., personalized items).
• ❌ Personal care products (e.g., beauty items).
• ❌ Hazardous materials, flammable liquids, or gases.

Please reach out for more information if unsure about your item.

• 🛑 Sale items and gift cards are non-returnable.

🔄 Exchanges

The quickest way to get what you want is to return your item and, once accepted, place a new order for the desired item.

🇪🇺 EU 3-Day Cooling-Off Period

If you’re a customer based in the European Union, you are entitled to cancel or return your order within 3 days without any reason. The item must meet our return conditions: unworn, unused, with tags, in the original packaging, and proof of purchase.

💸 Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to the original payment method within 10 business days.

⚠️ Note: It may take additional time for your bank or credit card company to process the refund. If 15 business days have passed and you haven’t received your refund, please contact us at support@zobro.co.

Icon Suggestions:

• 🔄 for returns/exchanges
• 🛍️ for product condition
• 🧾 for proof of purchase
• 📧 for contact info
• 📍 for the address
• 🚨 for damages/issues
• ❌ for non-returnable items
• 💸 for refunds
• ⚠️ for important notes
• 🇪🇺 for European Union policies

Style Suggestions:

1. Typography: Use modern, clean fonts like Roboto, Montserrat, or Lato.
2. Headings: Make headings bold with a slightly larger font size for clarity.
3. Icons: Place icons next to each major heading or bullet point to make the policy visually appealing.
4. Spacing: Use generous padding and margins between sections to avoid clutter.
5. Colors: Incorporate your brand colors (e.g., soft gold or silver with black) for text headings and icons to align with Zobro’s luxury identity.