✉️Email Us | 📞 +1 (646) 797 2828
Registration & Orders
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button at the top of our website. Fill in your name, email address, and choose a password. Once submitted, you’ll receive a confirmation email, and you’re all set to start shopping with us!
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button at the top of our website. Fill in your name, email address, and choose a password. Once submitted, you’ll receive a confirmation email, and you’re all set to start shopping with us!
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button at the top of our website. Fill in your name, email address, and choose a password. Once submitted, you’ll receive a confirmation email, and you’re all set to start shopping with us!
Yes, you can place an order without creating an account. We offer a guest checkout option for your convenience. However, creating an account allows you to track your orders and enjoy a faster checkout experience in the future.
You can easily track your order’s status by visiting the “Track My Order” page on our website. Simply enter your order number and the email address used during checkout. If you have an account, you can log in to view your order history and current order status anytime.
No, once an order has been placed, it cannot be modified or canceled. Please double-check your order details before completing your purchase to ensure everything is correct.
If you experience any issues while placing your order, please follow these steps:
Check Your Internet Connection
Ensure your internet connection is stable. Try refreshing the page or restarting your browser.Clear Cache and Cookies
Sometimes, clearing your browser’s cache and cookies can resolve technical issues.Try a Different Browser
If the issue persists, try using a different web browser or device to complete your order.Contact Our Support Team
If the problem remains unresolved, please contact our customer support team for assistance. You can reach us via live chat, email, or phone, and we will be happy to help you complete your order.
Shipping & Delivery
We offer free shipping with the fastest air lines, including DHL and FedEx, delivering your orders within 7 to 14 days at most.
Typically, orders are delivered within 7 to 14 days for FREE. This timeframe may vary based on your location and the shipping method chosen. For the fastest delivery, we recommend our air shipping options, which include services from DHL and FedEx.
Yes, we offer international shipping to customers around the world! Enjoy FREE shipping on your orders, delivered via the fastest air lines, typically within 7 to 14 days.
If you have any questions about international shipping or delivery times, feel free to reach out to our customer support team!
Yes, you can track your order while it’s in transit! Once your order has shipped, you will receive a tracking number via email. Simply enter this number on our “Track My Order” page to view the current status and location of your shipment.
If you are not available to receive your delivery, the shipping company will contact you locally to arrange a convenient time for delivery. They will continue to reach out until your order is successfully delivered to your door.
Returns: How-To
To view Zobro’s return policy, please visit our Returns page on our website. There, you’ll find detailed information regarding our return process, eligibility, and any timeframes you need to be aware of.
To initiate a return for a product you’re not satisfied with, please visit our Returns page on our website. There, you’ll find step-by-step instructions on how to start the return process, including any necessary forms and information about eligibility.
If you have any questions or need further assistance, feel free to contact our customer support team!
Yes, certain products cannot be returned or exchanged. Items that are damaged or those that have passed the 14-day return period are not eligible for return or exchange. Please ensure to check the condition of your items and initiate returns within the specified timeframe.
When shipping back a return, please include the following:
- A printed return label, which can be found on our Returns page.
- The original packaging and any accessories that came with the product.
- A note with your order number and reason for the return, if applicable.
Make sure to securely package your return to prevent any damage during transit. If you have any questions, feel free to reach out to our customer support team!
Once we receive your return at our warehouse, we will inspect the item. If the item is deemed eligible for a refund, we will process the refund to the same account you used to make the payment. Typically, this process can take up to 5-10 business days from the date we receive the return.
Payment & Security
Zobro accepts a variety of payment methods, including PayPal, as well as all MasterCard and Visa credit and debit cards. You can choose the payment option that works best for you at checkout.
Yes, your payment information is secure when making a purchase with Zobro. We utilize the highest security measures and encryption protocols to protect your data. Our website is equipped with top security seals, ensuring that your information is handled safely and securely throughout the transaction process.
If you have any concerns or need further information, feel free to reach out to our customer support team!
No, we do not store your credit card information. All payments are processed securely through PayPal or major credit and debit cards such as MasterCard and Visa. Your financial details are handled directly by these payment providers, ensuring your information remains safe and private.
If you have any further questions, feel free to reach out to our customer support team!
No, you cannot use multiple payment methods for a single order. Only one payment method can be applied per transaction. Please choose your preferred method at checkout to complete your purchase.
If you encounter any payment processing issues, please follow these steps:
Check Your Payment Details: Ensure that all entered information, such as card number, expiration date, and billing address, is correct.
Try a Different Payment Method: If possible, attempt to use an alternative payment method, such as another credit/debit card or PayPal.
Clear Browser Cache: Sometimes, clearing your browser’s cache can help resolve technical issues during the checkout process.
Contact Your Bank or Payment Provider: If the problem persists, reach out to your bank or payment provider for assistance, as they may have specific restrictions or alerts on your account.
Contact Our Customer Support: If you still need help, please contact our customer support team. We’re here to assist you with any payment issues you may encounter.
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